Personal data
The purpose of this document is to inform you about our policy on the protection of personal data and in particular about the data we collect, how we process them, for what purposes we use them and with whom we share them.
In accordance with the provisions of Regulation (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (hereafter referred as “GDPR”), Accor SA is responsible for the processing of your personal data within the framework of the ALL Heartists Program to which the website: allheartists.com (hereafter referred to as the "Website") is an integral part.
It is specified that children and minors (under 18 years of age) cannot register on the Website.
Contact us: support@allheartists.com
ALL Heartists Program presentation:
“ALL Heartists Program" is a loyalty program of Accor SA (" Accor "), a public limited company, entered in the Nanterre Trade & Companies Register with the no. 602 036 444, whose registered office is located at 82 rue Henri Farman - 92130 Issy-les-Moulineaux - 92130 Issy-les-Moulineaux.
The ALL Heartists Program is operated by a subsidiary of Accor, mandated by the latter, the company Service Concierge, a joint stock company registered in the Paris Trade & Companies Register with the no. 485 281 232, whose registered office is located at 64-66, rue des Archives - 75003 PARIS.
Service Concierge is a company which intervenes mainly as an intermediary in the relations between private individuals and suppliers of products or service providers.
“ALL Heartists" means Accor and Service Concierge entities.
The ALL Heartists Program is a program under which you have access to benefits from reputable partners
As an employee and associates of Accor, including its subsidiaries and branches around the world, you benefit from the ALL Heartists program.
It is here recalled that the ALL Heartists Program is offered to persons of full age who have the capacity to contract and accept the Conditions.
You can benefit from the ALL Heartists Program by creating an account on the Website; when you create your account, you are asked to accept this Privacy Policy.
Any registration on the Website, any order/reservation of services placed on the Website shall constitute your acceptance, without restriction or reservation, of the T&Cs and this Privacy Policy.
Definitions:
“Personal data” means any information relating to an identified or identifiable natural person; is deemed to be an identifiable natural person, a natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier, or to one or more elements specific to his or her physical, physiological, genetic, psychological, psychological, economic, cultural or social identity.
“Processing” means any operation or set of operations, whether or not carried out using automated processes and applied to personal data or sets of personal data, such as the collection, recording, organisation, structuring, storage, adaptation or modification, extraction, retrieval, consultation, use, communication by transmission, dissemination or any other form of making available, reconciliation or interconnection, limitation, etc., of personal data or sets of personal data.
Identification of your personal data:
As part of the ALL Heartists Program, some of your personal data is processed by ALL Heartists:
No “sensitive” personal data, as defined in the French Data Protection Act, or no special categories of personal data, as defined in Article 9 of GDPR are collected by ALL Heartists or transmitted to third parties, including the Partners.
Automatic collection of personal data:
We invite you to consult our cookie policy.
The data collected by automatic means are processed with a view to improving your visit to the Website and optimizing the ALL Heartists Program. The information generated by this automatic collection is relative to the number of visits and pages visited.
Processing of your personal data:
In conjunction with its ethics and professional conduct, ALL Heartists protects the personal data that you share with it, and preserves the confidentiality of your access, your use of the Website and the offers and benefits of the Partners.
ALL Heartists undertakes to preserve the confidentiality of your use of the Website, your connection data and your personal data, and to act in accordance with the provisions of the GDPR.
Your personal data will only be collected, processed and stored under the ALL Heartists Program.
ALL Heartists will never share your personal data with any third party without your prior consent.
If you have checked the appropriate box, your data can be used to receive monthly newsletters.
Your personal data may also be used (i) for the improvement of the service (comparative data studies, statistics, activity reports), in this case these studies are purely internal to ALL Heartists, or (ii) to carry out satisfaction surveys.
Any sharing of your data is done under the conditions described below:
ALL Heartists may share your data with service providers that ALL Heartists uses to process all of your requests, including our platform host and customer service providers.
When service providers intervene within the framework of ALL Heartists Program, all measures are taken to ensure a high level of data protection and any processing is carried out in accordance with our guidelines and under no circumstances may they use your data for any purpose other than that expressly required or disclose your personal data to any other third party. Service providers are not authorized to use your data for marketing purposes.
Your personal data may also be communicated:
Links to third party sites:
Within the framework of the offers proposed under the ALL Heartists Program on the Website, a certain number of links towards other sites are communicated to you for your information. It is specified that ALL Heartists cannot be held responsible for the content of these sites, nor for any products or services they may offer, the processing of personal data or any other use made by third party sites.
Territory where your personal data is stored:
Your personal data is hosted on the territory of the European Union, and may be hosted and processed outside the territory of the European Union. In this case, ALL Heartists undertakes to use service providers located in countries considered by the CNIL or the European Commission as offering an adequate level of personal data protection, or to contract standard contractual clauses provided by the European Commission to preserve the confidentiality and security of your personal data.
In this case, you will receive a notification from ALL Heartists when you connect to the Website.
You will of course have the right to refuse this treatment outside the European Union, but in this case, you are informed that the ALL Heartists Program may be completely inaccessible to you. ALL Heartists will inform you of the exact consequences of this refusal to transfer your personal data outside the European Union.
Duration of processing of your personal data:
Your personal data will be kept by ALL Heartists in compliance with the GDPR, for the duration of your ALL Heartists membership.
If you do not renew your ALL Heartists membership, your personal data will be automatically destroyed within three (3) months.
Your rights and preferences:
In accordance with the provisions of the GDPR, you have the right to access, rectify or delete your personal data and the right to oppose, for legitimate reasons, the processing of your personal data by writing to:
Service Concierge – 64-66 rue des Archives -75003
To the attention of Legal Department – ALL Heartists Program
Your request must be accompanied by proof of your identity (photocopy of an identity document bearing your signature (national identity card or passport)).
You are informed that in the event of the exercise of the right to object to or delete all or part of your personal data, ALL Heartists may be totally or partially unable to provide you the ALL Heartists Program, without engaging its responsibility in this regard.
Update - Policy on the protection of personal data:
This Privacy Policy is subject to change without notice. To keep you informed of any changes, ALL Heartists invites you to consult this Privacy Policy regularly.
In accordance with the provisions of Regulation (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (hereafter referred as “GDPR”), Accor SA is responsible for the processing of your personal data within the framework of the ALL Heartists Program to which the website: allheartists.com (hereafter referred to as the "Website") is an integral part.
It is specified that children and minors (under 18 years of age) cannot register on the Website.
Contact us: support@allheartists.com
ALL Heartists Program presentation:
“ALL Heartists Program" is a loyalty program of Accor SA (" Accor "), a public limited company, entered in the Nanterre Trade & Companies Register with the no. 602 036 444, whose registered office is located at 82 rue Henri Farman - 92130 Issy-les-Moulineaux - 92130 Issy-les-Moulineaux.
The ALL Heartists Program is operated by a subsidiary of Accor, mandated by the latter, the company Service Concierge, a joint stock company registered in the Paris Trade & Companies Register with the no. 485 281 232, whose registered office is located at 64-66, rue des Archives - 75003 PARIS.
Service Concierge is a company which intervenes mainly as an intermediary in the relations between private individuals and suppliers of products or service providers.
“ALL Heartists" means Accor and Service Concierge entities.
The ALL Heartists Program is a program under which you have access to benefits from reputable partners
As an employee and associates of Accor, including its subsidiaries and branches around the world, you benefit from the ALL Heartists program.
It is here recalled that the ALL Heartists Program is offered to persons of full age who have the capacity to contract and accept the Conditions.
You can benefit from the ALL Heartists Program by creating an account on the Website; when you create your account, you are asked to accept this Privacy Policy.
Any registration on the Website, any order/reservation of services placed on the Website shall constitute your acceptance, without restriction or reservation, of the T&Cs and this Privacy Policy.
Definitions:
“Personal data” means any information relating to an identified or identifiable natural person; is deemed to be an identifiable natural person, a natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier, or to one or more elements specific to his or her physical, physiological, genetic, psychological, psychological, economic, cultural or social identity.
“Processing” means any operation or set of operations, whether or not carried out using automated processes and applied to personal data or sets of personal data, such as the collection, recording, organisation, structuring, storage, adaptation or modification, extraction, retrieval, consultation, use, communication by transmission, dissemination or any other form of making available, reconciliation or interconnection, limitation, etc., of personal data or sets of personal data.
Identification of your personal data:
As part of the ALL Heartists Program, some of your personal data is processed by ALL Heartists:
- Data required to receive your ALL Heartists membership card: Your first and last names, your date of entry into the Accor group;
Data that you can fill in on the Website: Your email address, a postal address, a mobile phone number, your favorite brands, the destinations you like, if you prefer to travel with family or friends, ...
No “sensitive” personal data, as defined in the French Data Protection Act, or no special categories of personal data, as defined in Article 9 of GDPR are collected by ALL Heartists or transmitted to third parties, including the Partners.
Automatic collection of personal data:
We invite you to consult our cookie policy.
The data collected by automatic means are processed with a view to improving your visit to the Website and optimizing the ALL Heartists Program. The information generated by this automatic collection is relative to the number of visits and pages visited.
Processing of your personal data:
In conjunction with its ethics and professional conduct, ALL Heartists protects the personal data that you share with it, and preserves the confidentiality of your access, your use of the Website and the offers and benefits of the Partners.
ALL Heartists undertakes to preserve the confidentiality of your use of the Website, your connection data and your personal data, and to act in accordance with the provisions of the GDPR.
Your personal data will only be collected, processed and stored under the ALL Heartists Program.
ALL Heartists will never share your personal data with any third party without your prior consent.
If you have checked the appropriate box, your data can be used to receive monthly newsletters.
Your personal data may also be used (i) for the improvement of the service (comparative data studies, statistics, activity reports), in this case these studies are purely internal to ALL Heartists, or (ii) to carry out satisfaction surveys.
Any sharing of your data is done under the conditions described below:
ALL Heartists may share your data with service providers that ALL Heartists uses to process all of your requests, including our platform host and customer service providers.
When service providers intervene within the framework of ALL Heartists Program, all measures are taken to ensure a high level of data protection and any processing is carried out in accordance with our guidelines and under no circumstances may they use your data for any purpose other than that expressly required or disclose your personal data to any other third party. Service providers are not authorized to use your data for marketing purposes.
Your personal data may also be communicated:
- If we are required to do so by law or in legal proceedings
If a request is made to us in this regard by a court or a governmental authority
If such disclosure can prevent any physical or financial harm in connection with a criminal investigation.
If we sell all or part of our business or assets. Please note that we will use our best efforts to ensure that the transferee company uses your personal data in accordance with this information notice.
Links to third party sites:
Within the framework of the offers proposed under the ALL Heartists Program on the Website, a certain number of links towards other sites are communicated to you for your information. It is specified that ALL Heartists cannot be held responsible for the content of these sites, nor for any products or services they may offer, the processing of personal data or any other use made by third party sites.
Territory where your personal data is stored:
Your personal data is hosted on the territory of the European Union, and may be hosted and processed outside the territory of the European Union. In this case, ALL Heartists undertakes to use service providers located in countries considered by the CNIL or the European Commission as offering an adequate level of personal data protection, or to contract standard contractual clauses provided by the European Commission to preserve the confidentiality and security of your personal data.
In this case, you will receive a notification from ALL Heartists when you connect to the Website.
You will of course have the right to refuse this treatment outside the European Union, but in this case, you are informed that the ALL Heartists Program may be completely inaccessible to you. ALL Heartists will inform you of the exact consequences of this refusal to transfer your personal data outside the European Union.
Duration of processing of your personal data:
Your personal data will be kept by ALL Heartists in compliance with the GDPR, for the duration of your ALL Heartists membership.
If you do not renew your ALL Heartists membership, your personal data will be automatically destroyed within three (3) months.
Your rights and preferences:
In accordance with the provisions of the GDPR, you have the right to access, rectify or delete your personal data and the right to oppose, for legitimate reasons, the processing of your personal data by writing to:
Service Concierge – 64-66 rue des Archives -75003
To the attention of Legal Department – ALL Heartists Program
Your request must be accompanied by proof of your identity (photocopy of an identity document bearing your signature (national identity card or passport)).
You are informed that in the event of the exercise of the right to object to or delete all or part of your personal data, ALL Heartists may be totally or partially unable to provide you the ALL Heartists Program, without engaging its responsibility in this regard.
Update - Policy on the protection of personal data:
This Privacy Policy is subject to change without notice. To keep you informed of any changes, ALL Heartists invites you to consult this Privacy Policy regularly.